Smoker & Roaster Support

HELPFUL GUIDES

SUPPORT ARTICLES

Charcoal temperature won't regulate
You can regulate the temperature by adjusting the grill dampers. If you’re not able to achieve the temperature you need, check for any gaps in the damper. If the damper is bent or warp Read More
Residue in smoker
If you have a sticky, red residue or black residue, similar to cast iron cookware, offset smokers and grills must be seasoned before use. The interior surfaces are pre-seasoned with vegetabl Read More
Can I use an extension cord?
For best performance, we do not recommend using an extension cord. If you must use an extension cord, for your safety, use the following: • Use only outdoor type with 3 prong grounding Read More
Why is the breaker tripping on electric smoker
Since 1971 the National Electric Code (NEC) has required Ground Fault Interrupter (GFCI) devices on all outdoor circuits. • If your residence was built before 1971, check with a qualifi Read More
Can I use an extension cord?
For best performance, we do not recommend using an extension cord. If you must use an extension cord, for your safety, use the following: • Use only outdoor type with 3 prong grounding Read More
Electric Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on. Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of e Read More
LED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible. Refer to your manual on how to repla Read More
My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely. If the GFIC circuit pops, check the following: • Check if the heat Read More
The door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use. There are three screws that hold the adjustable bracket that is attached to the door. These screws are Read More
The timer and temperature seems to be working, but the heating element isn’t getting hot.
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to Read More
Water smoker not working
Check these things if your water smoker isn't working. If there are any issues with the element or thermostat that item will need to be replaced. Element Issues 1. Check for fissures or crac Read More
Water smoker not working
Check these things if your water smoker isn't working. If there are any issues with the element or thermostat that item will need to be replaced. Element Issues 1. Check for fissures or crac Read More